Terms and Conditions
These Terms govern access to xelvon.com.pk and engagement with XELVON (Private) Limited. They are written for website visitors, consumers and business clients. They are not a substitute for a signed statement of work or master services agreement. For legal advice about your situation, consult a qualified lawyer in Pakistan.
1. Who we are
“XELVON”, “we”, “us” and “our” mean XELVON (Private) Limited, a company operating from 1304 Al Hafeez Executive, C3, Gulberg 3, Lahore, Pakistan. Contact: info@xelvon.com.pk, phone +92 42 3789 7420, WhatsApp +92 333 433 3611.
2. Acceptance of these Terms
By accessing our website, contacting us, requesting a proposal, or purchasing or using our services or products, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or services. If you accept on behalf of a company, you confirm you are authorised to bind that company.
3. Services and scope
We provide technology and related services that may include software and application engineering, web and mobile development, cloud and infrastructure, cyber security (including incident response and recovery), AI and data systems, platform implementations, ecommerce, payments, advisory, product studio and staff augmentation, and other offerings described on our website or in a written proposal.
Website content is for general information. Binding scope, fees, timelines, deliverables, acceptance criteria and service levels are defined only in a written order, quotation, statement of work (SOW), or master services agreement (MSA) accepted by both parties.
4. Website use
- You will use the site lawfully and in accordance with applicable Pakistani law, including the Prevention of Electronic Crimes Act, 2016 (PECA), and other applicable electronic and cyber laws.
- You will not attempt unauthorised access, disrupt the site, scrape content at scale without permission, introduce malware, or misuse contact channels for spam or abuse.
- You will not copy, reverse engineer, or commercially exploit site content, branding or materials except as allowed by law or with our prior written consent.
- Information on the site may change without notice and may not be exhaustive.
5. Accounts, proposals and client obligations
Where you engage us as a client (B2B or otherwise), you agree to:
- Provide accurate information, timely access, decisions and materials needed for delivery.
- Obtain all rights and consents for data, content and systems you ask us to process or access.
- Maintain appropriate backups and security on systems you control, unless we expressly agree in writing to manage those controls.
- Pay fees as invoiced according to the agreed commercial terms.
For cyber security, forensics, recovery or similar work, you confirm you are authorised to instruct us on the systems and data involved, and that our work may involve sensitive or privileged information subject to confidentiality.
6. Fees, taxes and payment
Fees, currency, milestones and payment terms are set out in the applicable proposal or contract. Prices may exclude applicable taxes (including sales tax / VAT where due) unless stated otherwise. Late payment may suspend work and may attract late charges if stated in the contract. You are responsible for bank charges on your side of the transfer unless agreed otherwise.
7. Intellectual property
- Our pre-existing tools, frameworks, methods, templates and know-how remain our property.
- Upon full payment, deliverables created specifically for you under a SOW transfer or are licensed as stated in that SOW. If silent, you receive a non-exclusive licence to use the deliverables for your internal business purposes, and we retain ownership of underlying tools and reusable components.
- Open-source and third-party components remain subject to their licences.
- Our name, logo and brand marks may not be used without prior written permission, except for factual references to the engagement.
8. Confidentiality
Each party will protect the other’s confidential information with reasonable care and use it only for the engagement, except where disclosure is required by law or a competent authority. This does not apply to information that is public, independently developed, or rightfully received from a third party without duty of confidence.
9. Data protection
Personal data is handled as described in our Privacy Policy. Where we process personal data on your behalf as a service provider, roles, instructions and security measures should be set out in the contract or a data processing addendum.
10. Warranties and disclaimers
We will perform professional services with reasonable skill and care. Except as expressly stated in a signed contract, the website and services are provided on an “as available” basis. We do not warrant uninterrupted or error-free operation, or that cyber security work will detect or prevent every threat, vulnerability or data loss. Recovery and forensics outcomes depend on the condition of systems and data when we begin.
11. Limitation of liability
To the maximum extent permitted by applicable law of Pakistan: (a) we are not liable for indirect, incidental, special, consequential, punitive or exemplary damages, or loss of profits, revenue, goodwill, data or business opportunity; and (b) our aggregate liability arising out of or related to a particular engagement will not exceed the fees paid to us for that engagement in the twelve (12) months preceding the claim, unless a different cap is agreed in writing. Nothing in these Terms excludes liability that cannot be excluded under Pakistani law (including fraud or wilful misconduct where applicable).
12. Indemnity
You will indemnify and hold us harmless from claims, losses and costs arising from your content, systems, instructions, breach of these Terms, or infringement of third-party rights, except to the extent caused by our proven negligence or wilful misconduct.
13. Third-party platforms and products
Integrations with Microsoft, cloud providers, Shopify, payment gateways and similar platforms are subject to those providers’ terms. We are not responsible for outages, policy changes, licence fees or acts of third parties outside our reasonable control.
14. Consumer and marketing communications
If you are a consumer, you still must use the site lawfully. Marketing emails or messages will include an unsubscribe or opt-out method where required. Transactional and service messages may still be sent when needed to perform a contract or respond to you.
15. Suspension and termination
We may suspend or terminate website access or an engagement for material breach, non-payment, unlawful use, or legal risk. You may terminate an engagement as allowed in the applicable contract. Provisions that by nature should survive (including IP, confidentiality, liability and governing law) will survive termination.
16. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, epidemics, utility or internet failures, labour disputes, or government actions, provided the affected party gives prompt notice and mitigates where practicable.
17. Changes to these Terms
We may update these Terms by posting a revised version on this page with an updated date. Continued use of the website after the effective date constitutes acceptance. For active paid engagements, material changes to commercial terms require written agreement unless the contract says otherwise.
18. Governing law and disputes
These Terms are governed by the laws of the Islamic Republic of Pakistan. Courts at Lahore have exclusive jurisdiction, subject to any mandatory consumer or other protections that apply. Parties will first attempt good-faith negotiation before litigation where practical.
19. Contact
Questions about these Terms:
info@xelvon.com.pk
XELVON (Private) Limited, 1304 Al Hafeez Executive, C3, Gulberg 3, Lahore, Pakistan.